This Refund Policy explains how cancellations and refunds are handled for Medrara LIS subscriptions. Medrara is sold as a recurring subscription priced per laboratory, and onboarding typically involves configuration, data migration, and integration work.
You may cancel a subscription at any time through your account team. Cancellation stops future billing cycles; access continues until the end of the period already paid for, after which the account is deactivated.
Refund eligibility depends on the terms in your signed order form or master agreement. Where a refund applies, it is typically calculated pro-rata for the unused portion of the billing period, less any non-recoverable setup, migration, or integration costs already incurred.
Custom-quoted enterprise and multi-year agreements may carry separate cancellation and refund terms that take precedence over this summary. Contact your account team to initiate a cancellation or refund request.